General

Account & Privacy

• How do I delete my account or personal data?
• How do I reset my password?

Sustainability & Sourcing

• How does Luna & Loom reduce waste?
• Where are Luna & Loom products made?

Loyalty Program

• How do I redeem my rewards points?
• What is the Luna & Loom Rewards Program?

Payments & Billing

• My payment was declined — what should I do?
• What payment methods do you accept?

Products & Sizing

• Are your fabrics sustainable?
• How do your clothing sizes run?

Returns & Exchanges

• How do I exchange an item for a different size or color?
• What is your return policy?

Orders and Shipping

• My package says delivered, but I didn’t receive it.
• What are your shipping options and delivery times?
• How do I track my order?